Payment and Return policy

Deposit and Payment of Commission 

Once the project is agreed, Jimmy Wong Studio will issue an invoice to the Client. Invoices are processed through PayPal, and a link to the invoice will be sent via email. To proceed, the Client will need to provide a current postal address as well as the address of the subject in the drawing.

To secure the commission, a non-refundable deposit of 50% of the total commission cost (excluding shipping) is required. Commission slots are allocated on a first-come, first-served basis, and artwork will be started in the order that deposits are received. Please note that any estimated completion dates or project timelines provided at the time of inquiry are subject to change until the deposit has been paid.

The full payment will be due once the final piece is completed.

 

Returns and Refunds

Please contact us directly at hello@jimmywongstudio.com if:

• The prints have arrived damaged or unsatisfactorily to discuss a replacement.
  
• Full refunds will be processed only once the item has been shipped back and received by us. Cost of the return shipping is at the buyer's expense.

Our return policy is valid for 30 days from the date of purchase.

To be eligible for a return, the item must be unused and in the same condition that you received it. A receipt or proof of purchase will be required to complete your return.

 If there is visible damage, kindly provide digital photos along with your order number and purchase date. Please also let us know if you would prefer a replacement or a refund, and we will send you the address for your return.

Once we receive and inspect the returned item, we will notify you via email to confirm that we have received it and inform you of the approval or rejection of your refund. If your return is approved, your refund will be processed automatically.